1. What's covered
- Every Sabotype purchase: the Reset, the Audio Pack, the area programs and any one-time offer we email you.
- Each purchase has its own 30 days, counted from the day you bought it.
- You can refund one item and keep another, for example refund the Audio Pack and keep the Reset.
2. How to ask
Reply to any email from us and say you'd like a refund. Or write to [email protected] from the email address you used at checkout. If you bought more than one item, tell us which one. No forms, no reason needed.
3. When you get your money
- We issue the refund through our payment partner (the merchant of record on your receipt: Creem or, as a backup, Lemon Squeezy) within 2 business days of your message, and email you to confirm.
- The money goes back to the card or account you paid with. It usually shows on your statement within 5–10 business days, depending on your bank.
- Our payment partner can also review or issue a refund itself under its own buyer terms, for example if you contact it directly.
- Any sales tax or VAT you paid is refunded with the price.
- After a refund, that program's private page and daily emails stop.
4. A few more things
- Please write to us before disputing a charge with your bank. A reply to our email is faster than a chargeback, and our payment partner's buyer terms also ask you to contact it first.
- We may decline repeated requests that look like refund abuse, for example buying and refunding the same program several times.
- This policy adds to your legal rights as a consumer. It doesn't replace them.
- Seller details: Andry Hamida, 350 Fifth Avenue, Suite 6800, New York, NY 10118, United States.